FAQ

Find answers to frequently asked questions (FAQs) from our experts and community. See also Support to explore our knowledge base and community forum.

Billing

How am I billed if both cloud credits and a credit card are in the system?

The system will deplete the cloud credits first. Thereafter, the balance is charged to the credit card.

What happens to services consumed when the account is out of credit?

The instances will be shut down.

Services

What services are currently available on the IDC Console?

• Bare metal and Virtual Machine instances. See Manage Instance.

• Object storage and file storage. See Manage Storage

• Intel Kubernetes* Services. See Intel Kubernetes Service

• Preview Catalog for Intel® pre-release hardware. See Preview Catalog

• Multi-user accounts for dev teams. See Multi-user Accounts

Software

What if I cannot SSH into a reserved instance?

• First, go to the main console and select the key icon.

  • In the table, your existing SSH key data should appear below Name and Type columns. If no data appears, follow next section.

• Second, verify that you successfully uploaded your SSH key (public) to the IDC console.

  If in doubt, follow the instructions in SSH Keys.

  • Try uploading your local SSH Key to the IDC console again.

  • If no SSH key exists, regenerate an SSH key.

• Third, if you exhausted the above options, contact Support.