FAQ¶
Find answers to frequently asked questions (FAQs) from our experts and community. See also Support to explore our knowledge base and community forum.
Billing¶
How am I billed if both cloud credits and a credit card are in the system?
The system will deplete the cloud credits first. Thereafter, the balance is charged to the credit card.
What happens to services consumed when the account is out of credit?
The instances will be shut down.
Services¶
What services are currently available on the IDC Console?
Visit Services for an overview of all services.
Bare metal and Virtual Machine instances. See Compute.
Object storage and file storage. See Storage
Intel Kubernetes* Services. See Intel Kubernetes Service
Preview Catalog for Intel® pre-release hardware. See Preview
Free pre-loaded Juypter Notebooks. See Learning
Software¶
What if I cannot SSH into a reserved instance?
First, go to the main console and select the key icon.
In the table, your existing SSH key data should appear below Name and Type columns. If no data appears, follow next section.
Second, verify that you successfully uploaded your SSH key (public) to the IDC console.
If in doubt, follow the instructions in SSH Keys.
Try uploading your local SSH Key to the IDC console again.
If no SSH key exists, regenerate an SSH key.
Third, if you exhausted the above options, contact Support.