Support

Introduction

There are four levels of support for Intel® Tiber™ AI Cloud customers. The table below lists the costs and features/benefits for each level of support.

Features and Costs of Developer Support

Standard

Premium

Enterprise

Enterprise ELA

Support Type

Community support included for all Intel® Tiber™ AI Cloud customers

Standard support, bundled for Intel® Tiber™ AI Cloud Premimum customers

Plus support

Premium support

Price

Free

Bundled in pay-as-you-go pricing

$29.99/month

Custom monthly support cost

User Access

Single user

Single user

Multiple users

Multiple users

Billing and Invoicing

NA

NA

Access to Technical Support

NA

M-F standard business hours

M-F standard business hours

24*7

Support Ticketing Options

Intel® Tiber™ AI Cloud Community

Web ticketing

Phone, chat, web ticketing

Phone, chat, web ticketing

Case Severity and SLA

NA

Minimal business impact: within eight business hours

Minimal business impact: within eight business hours, moderate business impact: within six hours, critical business impact: within four hours

Minimal business impact, within eight business hours, moderate business impact: within four hours, critical business impact: within one hour

Options to upgrade

NA

Options to purchase Plus support

Options to purchase Premium support