Support Matrix

Introduction

There are four levels of support for Intel Developer Cloud customers. The table below lists the costs and features/benefits for each level of support.

Features and Costs of Developer Support

	Standard	Premium	Enterprise	Enterprise ELA
Support Type	Community support included for all Intel Developer Cloud customers	Standard support, bundled for Intel Developer Cloud Premimum customers	Plus support	Premium support
Price	Free	Bundled in pay-as-you-go pricing	$29.99/month	Custom monthly support cost
User Access	Single user	Single user	Multiple users	Multiple users
Billing and Invoicing	NA	NA	√	√
Access to Technical Support	NA	M-F standard business hours	M-F standard business hours	24*7
Support Ticketing Options	Intel Developer Cloud Community	Web ticketing	Phone, chat, web ticketing	Phone, chat, web ticketing
Case Severity and SLA	NA	Minimal business impact: within eight business hours	Minimal business impact: within eight business hours, moderate business impact: within six hours, critical business impact: within four hours	Minimal business impact, within eight business hours, moderate business impact: within four hours, critical business impact: within one hour
Options to upgrade	NA	Options to purchase Plus support	Options to purchase Premium support